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A
adr_05
Participating Frequently
July 28, 2020
Question

Design is broken on shared link

  • July 28, 2020
  • 5 replies
  • 2057 views

I've been experiencing a strange issue for months on and off. When I preview my designs locally everything looks fine, however sometimes (seemingly randomly) the grey background color will be broken on a published link (see attached. that weird pattern is supposed to be grey like the rest of the background).

 

The weird thing is, this happens only if the XD preview is set to 100% and the browser zoom is set to 100% as well. As soon as I change any of those zoom values, the grey color is appearing correctly. 

 

I have windows 10 (1909), XD version 31.0.12.23, CC 4.3.51.3 however this has happened on older versions as well. It aslo happens in all browsers (Chrome, FF, Edge).

      This topic has been closed for replies.

      5 replies

      M
      Mirabelle21790796ej04
      Participant
      November 17, 2021

      I've also been having this issue. 
      Was any solution found for user?

       

       

      M
      Marie222594274tqe
      Participant
      December 29, 2021

      Did someone find a working solution?

      I can confirm that it is happening to me too on 1440p monitor caused by a fixed element - colleagues do not have the problem.

      A
      adr_05Author
      Participating Frequently
      December 29, 2021

      Switched to Figma.

        T
        Tim5EF3
        Participant
        June 4, 2021

        I've also been having this issue. Multiple users I shared the link with see the issue as well. I've updated drivers and it appears this way on different laptops and monitors. @HARSHIKA_VERMA Was a solution ever found for user adr_05?

          -
          -Lauren-
          Participant
          March 8, 2021

          This is happening for my team too. It appears in large areas of our designs that appear over a gray background. It is very hard to view the designs, as you have to either zoom in or out to see the design properly, which is not ideal for development. 

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            July 31, 2020

            Hi there,

             

            Sorry for such odd behavior. We haven't heard of this issue before. Is it possible for you to share the link with us so that we can check at our end? Is it happening with a specific file or all the files? We also have the current version of XD available please try updating XD to the 31.1 and let us know if the issue still persists.

             

            We'll try our best to investigate the issue.

             

            Thanks,

            Harshika

            A
            adr_05Author
            Participating Frequently
            July 31, 2020

            Hi Harshika, thanks for the reply. 

             

            I have also noticed that this doesn't seem to happen on other computers. There must be something sepecific about my computer that XD doesn't like. Can I send you the link privately? I'm not allowed to share it publicly.

             

            Thanks  

             

             

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            August 5, 2020

            Sorry for the delay in response. Yes, you can send me the link over a private message and I will check at my end.

             

            Note: Please make sure you include the link of this post over a PM for a reference.

             

            Thanks,

            Harshika

            D
            dane14786971
            Participant
            July 31, 2020

            My team's having the same issue. Zoom values don't seem to affect it for me though.

              D
              dane14786971
              Participant
              August 14, 2020

              Just to update. This issue for me seemed to be caused by two things: 
              1 Using fixed position elements when scrolling

              2 Using a 1440p monitor to when looking at the preview link

               

              If I resized the browser window down or removed the fixed pos elements the wierd background pattern goes and the background color renders normally.

              A
              adr_05Author
              Participating Frequently
              August 14, 2020

              Thanks for the tip. Removing fixed position has fixed some of my artboards, however I also have a completely blank artboard with grey background and it renders that weird pattern all over it. My monitor is 1080p.

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