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Doctor Zoidberg
Doctor Zoidberg
Known Participant
Mar 31, 2021 12:08 PM UTC
Question

Design is distorted when shared via xd.adobe.com

Several clients complained to us about the bad quality of design shared via xd.aobe.com. All the clients accessing our design on regular PC with different browsers (Chrome, Opera, Firefox) but having the same issues. Some elements of the design are distorted. For us, when we look at the design at xd.adobe.com  however, everything looks good. It's getting so annoying that our upper management is going to ditch adobe altogether. It's getting close to impossible to be sure that a client can see the best result. Please help us to fix it. I've got used to designing in XD already.

 

See screenshots below

 

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4 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Apr 1, 2021 1:07 PM UTC

Hi there,

 

We're so sorry to hear about the trouble. Please share a few sample links for testing along with the version of XD, we'll try our best to help you with it.

 

Regards

Rishabh

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Doctor Zoidberg
Doctor ZoidbergAuthor
Known Participant
Apr 6, 2021 10:43 AM UTC

I was in contact with some of the guys from the Adobe Help Centre in chat and on the phone. He confirmed the same glitch on his screen. For obvious reasons, I cannot show the exact file without breaking NDA with our client. I can make a copy of some elements from the file and share the link with you but I am not sure if this would show this glitch https://xd.adobe.com/view/30a7b851-59f9-4447-9397-8598543597dd-65f4/  and the file you can download here https://drive.google.com/file/d/1mwafkL_xsgv67s6gboqnFI2j2z3EbGCP/view?usp=sharing

I tried to make a new link but it still shows the same glitches. 

 

Unfortunately, this glitch makes it impossible to use XD anymore, which is sad, because I did enjoy XD.  I wish people could see this post before they start to use XD.

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