Design UI & Desktop Preview no longer full screen after update

Forum|Forum|8 years ago
December 14, 2017
2 replies
1769 views

Hi all,

I've updated to version 3.0.12.7 of XD on Windows 10 and now find that the Desktop Preview is broken. The content of the preview now only takes up a small percentage of the preview window rather than filling the available space. This makes this rather essential feature rather unusable for us.

EDIT: It seems it is not limited to the Desktop Preview. 😞 It also happens on the Design UI as well (see below). This makes the situation even worse than previously stated.

Anyone else experiencing similar?

Cheers,

Will

This topic has been closed for replies.

Correct answer wgstjf

An update...

I have now had reason to restart the PC and....the problem seems to have disappeared! Slightly at a loss to explain why but will monitor the situation to see if it returns. Suffice to say though that I have never had this issue prior to updating to the most recent release so may be something in that...

Cheers,

Will

W

wgstjfAuthorCorrect answer

Inspiring

An update...

I have now had reason to restart the PC and....the problem seems to have disappeared! Slightly at a loss to explain why but will monitor the situation to see if it returns. Suffice to say though that I have never had this issue prior to updating to the most recent release so may be something in that...

Cheers,

Will

dwabyick1

Adobe Employee

Hi Will,

Good news! Thank you for the update! We were struggling to make progress on it without being able to reproduce it.

UWP app windows can be very finicky sometimes. I'm not 100% sure if this is a bug in our code, or perhaps Windows. Considering that a restart fixed it, it seems either is possible.

We'll keep an eye out for it. If it happens again, please let us know.

Cheers,

-Daniel

W

wgstjfAuthor

Inspiring

Daniel,

Worth mentioning that I also use Windows' built-in virtual desktop feature (How to use multiple desktops in Windows 10 - CNET ) which could be playing a part.

Cheers,

Will

dwabyick1

Adobe Employee

Hi Will,

This is the first we've heard/seen of it. Doesn't look good!

Can you let us know a few things:

1. What version of Windows are you using?

https://support.microsoft.com/en-us/help/13443/windows-which-operating-system

2. What monitor are you using? And what display settings do you have with this? Is it fixed if you change the settings?

Thanks,

Daniel