Did not solve my issue

Forum|Forum|5 years ago
May 28, 2021
3 replies
990 views

Did the following step:

1. Uninstall XD.
2. Quit the Creative Cloud Desktop app and kill all related processes from Task Manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete the Adobe XD CC folder from C:\Program Files\Common Files\Adobe.

5. Repair the Creative Cloud Desktop app and restart the machine.

6. Then Install XD again.

but did not work and also uninstalled the creative cloud app and reinstalled it but did not fix the problem. Am using a personal account.

This topic has been closed for replies.

Praveen Jose

Participating Frequently

@Syed Rahad5E3F

One of the very bad things that Windows does is having a lot of temp files and registry keys that makes it almost near diffcult to erase the footprint of any tool installed. Adobe XD team already forseeing this issue has developed a tool "Creative cloud cleaner" which does all the steps you did and some extra functions to enable the proper working for you.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Please follow th steps above to resolve your issue.

Please let us know if this solution works for you.

Gracias, Jose

S

Syed Rahad5E3FAuthor

Participating Frequently

@Praveen Jose @Rishabh_Tiwari @gianvitulano . Tried to the steps suggested by @Praveen Jose still I can not open XD.

Rishabh_Tiwari

Legend

Hi Syed,

Sorry to hear about the trouble. As asked by Gianvitulano, please let us know what exactly is happening at your end? We'll also need the version of XD and OS, we'll try our best to help you with it.

Regards

Rishabh

S

Syed Rahad5E3FAuthor

Participating Frequently

@Rishabh_Tiwari and @gianvitulano, hello guys I am getting an error 5718 message when I Open XD. I am using latest version of XD and my operating system is windows 10. I also have attached a screen short please check.

G