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bedria68360764
bedria68360764
Participant
Oct 27, 2022 9:49 AM UTC
Question

Disconnected from Cloud Storage

After renewing my Adobe License I have no longer access to Cloud Storage.

I have tried several times to synchronize and always get the error on the screenshot.

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      2 replies

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Oct 28, 2022 7:59 PM UTC

      Hi @bedria68360764,

       

      Thank you for reaching out. I checked your account info, and it looks like your subscription is expired. When have you renewed your Adobe License? Could you please share the Adobe ID with me over a private message from which you've renewed your subscription?

       

      We will try our best to help.

       

      Thanks,

      Harshika

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      bedria68360764
      bedria68360764Author
      Participant
      Nov 16, 2022 9:02 AM UTC

      Hi Harshika,

      I have messaged you privately about the account details.
      The issue is happening on my work account.
      Can you please check.

      Thanks,
      Bedri

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