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Participant
August 3, 2020
Answered

Display issue on Link

  • August 3, 2020
  • 1 reply
  • 1703 views

When I publish updates to my Adobe XD link, and refresh/reopen the link, it will have display issues. For instance in some areas with text that has a partially transparent background, the background will be pixellated and mostly gone, making it impossible to read the text over it. This is a link given to clients, so it is posing quite a few problems. What triggers this problem doesnt seem to be consistent. When updating the link, sometimes it goes away, and then it may reappear when updated again.

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Correct answer Rishabh_Tiwari

Thanks for sharing the link, Ashley. I checked the prototype on my end and I see a darker background. I have sent the screenshot in the DM, please check. If that's how it should preview, then I'd recommend you, to test the prototype on a different browser and if it previews fine on a different browser then we will need to troubleshoot the browser issue.

1 reply

HARSHIKA_VERMA
Community Manager
Community Manager
August 5, 2020

Hi Ashley,

 

Thank you for reaching out to the XD community. This is definitely strange issue. Would you mind sharing a sample link with us showing the behaviour or the screenshot by circling the pixelated area?

 

We will try our best to investigate on the issue.

 

Thanks,

Harshika

Participant
August 6, 2020
Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
August 6, 2020

Thanks for sharing the link, Ashley. I checked the prototype on my end and I see a darker background. I have sent the screenshot in the DM, please check. If that's how it should preview, then I'd recommend you, to test the prototype on a different browser and if it previews fine on a different browser then we will need to troubleshoot the browser issue.