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camille_jourdain
Participant
Nov 30, 2020 8:37 PM UTC
Question

Display problem when opening

Hello, I don't understand, I can't create a new document, here is the window that appears when I launch Adobe XD:

So, I can't do anything except maybe open a document on my computer, but since it's my first time using Adobe XD ...

This is version 35.1.12. I tried uninstalling, reinstalling, or installing the older version, but nothing helps. I did not find any similar problem on the internet ...

Has this ever happened to any of you? Does anyone have a solution?

Thank you very much for your precious help. 🙂

Camille

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Dec 1, 2020 4:24 PM UTC

    Hi there,

     

    We are sorry to hear you are unable to use XD. Would you mind uninstalling XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and use the cleaner tool and install the XD app again?

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    camille_jourdainAuthor
    Participant
    Dec 2, 2020 5:29 PM UTC

    Hi, thank you for your reply but unfortunately it doesn't change anything... 😞 I still have the same blank window.
    Do you have an other idea ? 🙂
    Thanks a lot

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 7, 2021 2:05 PM UTC

    Hi Camille, 

     

    I am extremely sorry to get back to you on this so late. If you're still experiencing the same issue. I would request you to please share your Adobe ID with me over a private message so that I can check at my end. 

     

    For immediate assistance, you may also get in touch with us directly using this link: https://helpx.adobe.com/contact.html 

     

    Note: Please add the url of the post while sending a PM.

     

    Thanks,

    Harshika

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