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mask207
mask207
Participant
July 17, 2017
Answered

Do shared links still work if my Adobe CC subscription ends?

  • July 17, 2017
  • 3 replies
  • 3512 views

I shared a bunch of links while a member of an Adobe team subscription.  I am leaving the company at the end of this month, and my team will not be renewing my seat.  What will happen to the shared prototype links that I published while part of that team?  Will they still be able to view those prototypes and the comments posted to those links?  Do the links stay active indefinitely or forever?

Thanks for the info.

    This topic has been closed for replies.
    Correct answer stuart__k

    Hi, I'm answering all of your threads in this one reply!

    The prototype links will stop working once your team account is disabled[1].

    Unfortunately there is currently no way to transfer prototypes from one account to another, and neither a way to copy comments from one prototype to another. As Preran suggested in the other thread please file a UserVoice request for copying comments between prototypes so we can keep track of the request.

    For your case I'm afraid the only thing I can suggest is that you re-share the file using a new account that is not getting disabled.

    [1] Note that disabling an account is different from a subscription ending: if a subscription ends but the account remains active (as would be the case with a personal account that stops paying for CC) then, at the time of writing, the links will remain active.

    3 replies

    Dolly@zinrelo
    Dolly@zinrelo
    Participant
    September 17, 2020

    hi so @Stuart_k, understand your point. In this case before my account is disabled if I sent my files to another person/designer on the team then they would work? Actually I am also wondering how about if I have invited a team member to edit the doc after saving it on cloud and then my account was disabled. The other team member should still have access to file and be able to export and edit all the links?

    M
    Manon31724507uf0h
    Participant
    May 7, 2024

    Hi, did you try this option ? I have the same problem. 

     

    S
    Adobe Employee
    stuart__kCorrect answer
    Adobe Employee
    July 19, 2017

    Hi, I'm answering all of your threads in this one reply!

    The prototype links will stop working once your team account is disabled[1].

    Unfortunately there is currently no way to transfer prototypes from one account to another, and neither a way to copy comments from one prototype to another. As Preran suggested in the other thread please file a UserVoice request for copying comments between prototypes so we can keep track of the request.

    For your case I'm afraid the only thing I can suggest is that you re-share the file using a new account that is not getting disabled.

    [1] Note that disabling an account is different from a subscription ending: if a subscription ends but the account remains active (as would be the case with a personal account that stops paying for CC) then, at the time of writing, the links will remain active.

      mask207
      mask207Author
      Participant
      July 19, 2017

      Thanks Preran and Stuart -- I will add my feature requests to UserVoice. 

      And just to clarify, the team account itself will still be active, however they will not be paying for my seat any longer (my Adobe ID, i guess).  I assume this is your definition of "disabled".  If so, then it does look like I'll have to re-share any important prototypes using my new Adobe ID account.  And I'll have to copy and paste (one by one, by hand) the posted comments from the existing prototype link into the new prototype link.

      I wish there was an easier way, but I understand there isn't at this time.  Thanks for getting back to me! 

      PS:  I think XD is a great product, it's worked out great for wireframes and even for visual mockups.

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        July 19, 2017

        From my understanding of how the subscription works, the people that have received the shared links should be able to view them even after your subscription has expired. Let me check with the team and get back to you.

        Thanks,

        Preran

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