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happyonlineg98580867
Participant
April 3, 2024
Question

Document History stopped working in a file

  • April 3, 2024
  • 2 replies
  • 245 views

Hello,
today i saw that the document history in a file doesn't work anymore.
It shows this message:

Yesterday it was working on this specific file.
The problem doesn't seems to exist in other files, as the document history works.

    This topic has been closed for replies.

    2 replies

    C
    Christopher247
    Participating Frequently
    April 10, 2024

    Same issue with my team. Of course, Adobe support is useless. 

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 19, 2024

    Hi,

     

    Sorry to hear about the trouble. Please share system logs and the name of the documents for which the version history is missing. You can add the logs to a shared location like Google Drive or DropBox and share the link with me through DM by clicking on my name. 

    Thanks

    Rishabh

    E
    Erik_vandeWiel
    Participating Frequently
    April 10, 2024

    My team has the same issue. 

    Document history stopped working on all our XD files.

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