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Krum5C77
Inspiring
Apr 13, 2022 12:15 PM UTC
Answered

DraftXR

Hi I have a problem using plugin DraftXR

. Error server: "DraftXR failed to create the draft. Make sure you are connected to the internet. You can try reloading the plugin the using shortcut..." My internet is good, i chek to Wi-fi

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jul 27, 2022 6:10 PM UTC

    Hi @arthur.6128243 ,

     

    Sorry to hear about the trouble. Please try the suggestions shared by @Krum5C77. If that doesn't help, please connect with the plugin developer. To contact them, please launch Adobe Creative Cloud > Stock & Marketplace > Manage Plugin > DraftXR > Get Support.

     

    Feel free to reach out if you need any further assistance.

     

    Regards

    Rishabh

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    13 replies

    arthur.6128243
    arthur.6128243
    Participant
    Jul 27, 2022 2:37 PM UTC

     

    I am also facing the same error. I have tried everything, from uninstalling/ and reinstalling my the adobe XD and the draft XR plugin.I even decided to wipe out out my machine and reboot windows and I am still facing the same errors. I dont understand how my wifi is working for evething else exepect for the plug in. I am not a coder but i feel there must be a bug somewhere in the dev console 

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    Krum5C77Author
    Inspiring
    Jul 27, 2022 2:53 PM UTC

    Hi try replacing JPEG with PNG, if that doesn't work try uninstalling the plugin and XD and then installing a new one. Also check your internet connection.

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    oliverm396326
    Participant
    Jun 7, 2022 9:31 AM UTC

    Hello guys please I need help my DraftXR can't test in all of my browser... They just keep on loading. 😞

     

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    Krum5C77Author
    Inspiring
    Jun 7, 2022 10:36 AM UTC

    Hey, try to uninstall and install plugins or uninstall and install Adobe XD. Sometimes plugins DraftXR lose interest connect and need to uninstall and install.

     

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    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    Apr 14, 2022 11:13 AM UTC

    Hi Krum,

    we need more information to help you. Which version of Adobe XD are you using it? Have you checked for updates for the plug-in? Does this problem occur with all files?

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    Giancarlo Vitulano
      Krum5C77Author
      Inspiring
      Apr 16, 2022 3:25 PM UTC

      My colleague solved the problem by changing the format of the photo from JPEG to PNG. I have a new problem, I can't delete Draft. The dialog box writes to check your internet connection. With the latest version of Adobe XD 3 4 days ago it was updated. I don't know what's going on and I apologize. Thank you very much Adobe.

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      Krum5C77Author
      Inspiring
      Apr 16, 2022 3:27 PM UTC

      And twice I uninstalled the login and reinstalled it.

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