Drag and Drop the thumbnails from Adobe to the folders

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The users are not able to drag and drop the thumbnails from adobe to the folders

It was working till december end .....but it has stoppped working now

Any ideas or suggestions will be appreciated .

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Dan Rodney

Community Expert

Oh, and is this folder on their desktop, or in the Creative Cloud app? Are they using Mac or PC?

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Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Dan Rodney

Community Expert

I'm not quite clear on what they are trying to do. When you say thumbnails, what are they? Are they graphics? Are they dragging from Adobe XD into a folder, or dragging from a folder into Adobe XD?

If you can be a bit more specific we can try to help.

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Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

M

mhiremat@adobe.com

Community Manager

Hi Lubin,
Thank you for reaching us, could you please answer below listed points,
1. In which version of XD facing the issue.
2.In which platform Mac/ Win

3. If possible please attach the screen recording of the issue
We will try at our end to reproduce the issue. will resolve it ASAP.

Regards,

Ashwini.

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