"Either it was deleted or it can't be accessed anymore"

Question

I worked on a document for hours yesterday but didn't save it before my computer went to sleep. I woke it up this morning and my document is still sitting there right in front of me, but with a modal dialog box that says I can't access my document because "either it was deleted or it can't be accessed anymore."

As soon as I hit "OK" (the only option) my document was gone, and hours of unreproducable work down the tubes. I searched Google and these forums and can't find any instances of that phrase anywhere. I find it difficult to believe that I'm the only one who has seen this, and it left me wondering what the heck is wrong with XD.

Yes, I have the most current version, and I run the latest version of MacOS.

If anyone has any thoughts or ideas, or has found a workaround for this bug please let me know. Thanks!

Rishabh_Tiwari · Accepted Answer

Hi Bryan,

We're so sorry to hear about the trouble, we'll try our best to help you with it. If it was a cloud file, please check if you can find the document here: https://assets.adobe.com/cloud-documents

If it was a local document, please check if you can find the document here: ~/Library/Application Support/Adobe/Adobe XD CC

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

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