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Aryanna5D50
Participant
Apr 26, 2021 9:15 PM UTC
Question

Entire team unable to open XD file, stuck on "Syncing"

Hi, me and my 3 teammates cannot open our shared project and it just says "syncing" and won't stop. It's been like this for a week. We've shut it down, restarted, etc. Could it be due to too many files since it's affecting all of us? What do we do? Most of us are using Mac.

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3 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 9, 2021 7:59 PM UTC

Hi there,

 

We would like to follow up on your issue. Would you mind telling us if you're able to resolve the issue and if the step shared above helped? You may also try signing out of XD, Creative Cloud, restart the machine, and then sign back in. Most of the time these steps help in fixing the issue.

 

Please let us know if you need more assistance from us. We would be happy to help.

 

Thanks,

Harshika

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Mario22163601kber
Participant
Jun 9, 2022 7:13 PM UTC

Is there a clear resolution to this. I'm having the same issue with my teams. I've checked all the forums and nothing is working for me. 

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Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
Apr 26, 2021 11:24 PM UTC

There's an article with steps that you can try:

Fix issues with Adobe XD cloud documents

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