Hi @Sandrine23313278flzo ,
Sorry to hear about the trouble. In addition to what Italosan asked, please share a few more details like:
- The version of XD & OS.
- Is this happening with this specific file or multiple files?
- If the file is on any network folder, please try moving the file to a local drive and then try opening the file.
- If that doesn't help, please share system logs and the XD file.
To share the file, please add both the files to a shared location like Google Drive or WeTransfer and share the link through DM by clicking on my name.
Regards
Rishabh