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Playful_dancer5E27
Playful_dancer5E27
Inspiring
Jun 9, 2020 6:53 AM UTC
Answered

Error: -1 while updating the local file link in XD.

Hi, Team I have to face some issues regarding xd file share link update.

When I update this file link this message should appear. I have attached the screenshot plz see.

 

Creating a new link solves this problem. But I don't want to make a new link because this link is shared by a lot of peoples. 

How can we solve this problem? Kindly help me

 

 

1. Are you getting this error while updating a specific file or multiple files? 

Ans. Currently specific file

 

2. Is it a cloud or a local file?

Ans. Local file.

 

3. Are you connected to a private network or managed network like a work network?

Ans. Private network

 

4. Have you tried switching to a different network?

Ans. Not yet

 

5. Do you have a personal account or an Enterprise Adobe account?

Ans. Enterprise

 

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    Playful_dancer5E27
    Playful_dancer5E27Correct answer
    Inspiring
    Jun 13, 2020 3:48 PM UTC

    Hi Harshika, thank you for your response.

    I have reduced the artboard size and the deleted no. of artboards, but it did not make any change.
    Rishabh_Tiwari has told me the solution
    Simply signing out of the entire Adobe product and signing in again, And really its work fine 🙂

     

    View reply

    6 replies

    trina christensen
    trina christensen
    Participant
    Jun 15, 2020 3:19 AM UTC

    Hi ShahWali,

    My Error 1 updating issue eventually sorted itself out. Also, my situation was a bit different from yours as I was working from a Cloud file and using a Personal Account.

    - Trina

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jun 10, 2020 10:54 PM UTC

      Hi there,

       

      We are sorry to hear you are having trouble publishing the link in XD. I suspect that the issue is with the long artboard. Could you please try deleting some content from the artboard or try reducing its size?

       

      Let me know if that helps.

       

      Thanks,

      Harshika

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      Playful_dancer5E27
      Playful_dancer5E27AuthorCorrect answer
      Inspiring
      Jun 13, 2020 3:48 PM UTC

      Hi Harshika, thank you for your response.

      I have reduced the artboard size and the deleted no. of artboards, but it did not make any change.
      Rishabh_Tiwari has told me the solution
      Simply signing out of the entire Adobe product and signing in again, And really its work fine 🙂

       

      Translate
        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Jun 15, 2020 11:07 PM UTC

        Nice to hear you are back on track. Please feel free to reach out to us in the future for any query related to XD. We would be happy to help.

         

        Thanks,

        Harshika

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        dharma 17335282
        Participating Frequently
        Jun 9, 2020 8:12 AM UTC

        Do you still have the same problem? for me is working normally the link updates 

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        Playful_dancer5E27
        Playful_dancer5E27Author
        Inspiring
        Jun 9, 2020 12:28 PM UTC

        Yes, problem still remains 😞

        Can u give me any solution without creating a new link?

        Translate
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