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erik-nl
erik-nl
Inspiring
August 29, 2022
Answered

Error 2161 while opening published library source document

  • August 29, 2022
  • 1 reply
  • 1198 views

I have seen other posts about error 2161 while opening and yes I am able to download a previous version of the file, but that doesn't help as the one that is broken is the source document for a published library that is being used in over 100 other XD files.

 

So are you saying I have to redo 100 files? If so, it's goodbye Adobe.

    This topic has been closed for replies.
    Correct answer erik-nl

    Hi  @chamael3on!! , 

    The only solution I have for this are the following steps:

    1. Download a copy of the file from the cloud, normally this should open just fine.
    2. Rename the document so it has the exact same name as the one that is corrupted
    3. Publish the library from this document and you will get a prompt that a library already exists. You can now overwrite the corrupted one and still keep your links in other documents because the name is the same.

     

    How Adobe can not tell this to people I don't understand, but then again they manage to corrupt cloud files which no other cloud storage provider has ever done to my files.

     

    Hope this helps.

    1 reply

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    August 29, 2022

    Hi @erik-nl, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/error-2161-while-opening-the-document-in-xd/td-p/10895985 I suggest trying solutions at another conversation, which are: 

     

    First, there are two quick solutions which you may try. 

    1. Open the same file on a different machine or user account( Windows 10/ Mac). 
    2. Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...).

     

    If the problem still persists, please try the following suggestions. 


    Step 1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).

     

    Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-do...). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. 

     

    Step 3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

    Also there, @Atul_Saini suggested to share logs with Harshika Verma but as she's not going to be around for a while, you can share with Atul I guess. Hope this helps!

      chamael3on!!
      chamael3on!!
      Inspiring
      September 20, 2022

      Hey @AkinGn ,

      I have encountered the same problem and can no longer access the document, which is the basis of many other files. Saving an older version means that the published link and the library are lost, right? This would not be an acceptable solution in any case, since there are multiple project teams in our company already using this big complex published library.

      I hope I am wrong and Adobe offers a better solution to error 2161.

      AkinGn
      Community Expert
      AkinGnCommunity Expert
      Community Expert
      September 20, 2022

      Hi @chamael3on!!, sorry to hear that. If you haven't already, I'd suggest trying all the suggested solutions and sharing the requested info with @Atul_Saini  as suggested in Step 2 mentioned above ( Step 2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-do...). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. ) Hope this helps. 

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