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Dabatross
Dabatross
Known Participant
Feb 23, 2021 4:01 PM UTC
Answered

Error: 2162 When coediting a file with people using windows and mac in XD.

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Feb 24, 2021 8:36 PM UTC

Hi Dabatross,

 

We are sorry to hear you are having trouble while coediting in XD and getting this error. In addition to what Raksha asked, I would request you to also try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html and share the results with us.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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3 replies

Adobe Employee
Raksha Shetty Ashok
Adobe Employee
Feb 24, 2021 4:25 PM UTC

Hi there,

 

Sorry to hear about the trouble. Could you please collect and share logs from Windows and Mac system by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We'll try our best to help you with it.

 

Regards

Raksha

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Feb 24, 2021 8:36 PM UTC

    Hi Dabatross,

     

    We are sorry to hear you are having trouble while coediting in XD and getting this error. In addition to what Raksha asked, I would request you to also try the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html and share the results with us.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

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    Dabatross
    DabatrossAuthor
    Known Participant
    Feb 23, 2021 4:02 PM UTC

    Don't know what the text didn't come through

     

    I get an error called 2162 when I edit this file that has coediting turned on and there are people using windows and mac on the same file. This is the only time it happens so it must be some problem with the two different versions of XD on the operating systems. Can we please get this fixed? It's preventing me from working on the same files as my coworkers. I attached a screenshot of the error.

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