Error 401 Unauthorized to view my XD files

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I have been troubshooting this issue for weeks now and now one at Adobe has been able to actually help me. I have had these files on my school enterprise account for 10 months now and I just recently started getting this error. This project file is super important so any help would be super appreciated.

20210220_142122.zip

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J

Jagriti_Kashyap

Community Manager

Hi Lily,

Sorry for the inconvenience you are facing in Xd. Would you please try signing out, signing in and then accessing your published files. Also check https://community.adobe.com/t5/adobe-xd/unable-to-see-cloud-files-getting-error-401-unauthorized/m-p/11128473 and see if it helps.

Regards,

Jagriti Kashyap

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lilyc1016Author

Participant

Hi Jagriti,

I have tried signing out and signing back in to everything multiple times and that has not worked. I looked at that thread and I am ceratin I am signed into the right account. If you watch my video above, you can see that my files appear for a seccond before that error screen apperars

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Harshika Verma

Community Manager

Hi there,

Sorry for the delay in response. If you're still experiencing the issue, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you.

Thanks,

Harshika

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