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Participant
Dec 20, 2022 7:22 PM UTC
Question

Error 44:23 when creating a link in XD 55.2 version

Has anyone been getting a lot of 44:23 errors (Something went wrong) messages when trying to create a shareable link for your prototype lately? It used to happen every once in a while, but it is happening every single time now. I've tried closing/re-opening the file and XD application, but it doesn't seem to do anything. Also checked and I have the latest XD update. Usually by the 10th attempt it creates the link. Super frustrating when I need to share my prototype with clients on the fly.

 

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15 replies

Participant
Feb 27, 2023 9:36 PM UTC

Came here to ask for the same thing. I've been getting errors over errors over errors. It's getting ridiculous. I try to save the same document at 3 different locations on my computer in case the Cloud document is causing the issue and what not. I restarted XD, closed Creative Cloud and CoreSync, nothing works. Sometimes adding a blank artboard works for some reason…

 

It really seems to be at random but must often than not it just won't work.

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Participant
Feb 27, 2023 6:56 PM UTC

This is happening for me too. It's super annoying and such a time waster! I love XD but I'm about to lose it with this bug!

 

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Imaginative_Solace5C27
Participant
Feb 23, 2023 3:19 PM UTC

Chiming in to say, same for me. At least it somewhat helps to know this seems to be a product issue, istead of an individual one. Still quite annoying! 

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Participant
Feb 10, 2023 8:46 AM UTC

Hi, any update on why this is happening? Same issue with me as mentioned in all the tickets above.

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Participant
Feb 7, 2023 5:17 PM UTC

I'm experiencing the same issue and the timeframe I started experiencing this issue aligns with the original poster.

 

I've had IT whitelist all URLs per the troubleshooting guide, and I still have the issue regardless of whether I'm at the office or on my home network. Every file, regardless of complexity, throws the error. It generally creates a link after about the fourth or fifth try. However, sometimes it takes more than a dozen tries.

 

This is a HUGE impact to my team's productivity and frustration levels. Clients don't accept, "Sorry, the work is done but you can't see it until XD decides it wants to generate a link."

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CazzaGee
Known Participant
Jan 27, 2023 12:18 PM UTC

I've been having the same issue. I had one jpg image in my design; I swapped it for a png, and now no error. It could be a coincidence, but I thought it was worth a mention.

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Participant
Dec 20, 2022 8:12 PM UTC

Hi,

It is happening to all files. It eventually does work but after many attempts. Also happens on other networks so I do not think it is a internet issue.

Best,

Hamza Mirza | UX Designer
<Personal Info Removed By Moderator>

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Harshika Verma
Community Manager
Community Manager
Dec 20, 2022 10:35 PM UTC

Thanks for sharing the info. Could you please share a file with me over a private message so that I can check at my end? Please upload the XD file to a shared location such as CC or Dropbox and share the URL.

 

We will try our best to investigate.

 

Thanks,

Harshika

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Participating Frequently
Jan 9, 2023 11:50 PM UTC

Was this resolved. 
I created hundreds of share links in 2022, but recently have been getting 44:23 a lot – causing major delays.

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Harshika Verma
Community Manager
Community Manager
Dec 20, 2022 8:05 PM UTC

Hi @Hamza26685741dnzq,

 

Thank you for reaching out and sorry for the trouble. Would you mind telling us if it's happening with this specific file or all files? Please try switching to a different network connection and see if it's an internet issue.

 

If only this file, is it possible for you to share the XD file with me over a private message so that we can check on our end? 

 

If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

We will try our best to help.

 

Thanks,

Harshika

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