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Hamza26685741dnzq
Participant
December 20, 2022
Question

Error 44:23 when creating a link in XD 55.2 version

  • December 20, 2022
  • 8 replies
  • 2108 views

Has anyone been getting a lot of 44:23 errors (Something went wrong) messages when trying to create a shareable link for your prototype lately? It used to happen every once in a while, but it is happening every single time now. I've tried closing/re-opening the file and XD application, but it doesn't seem to do anything. Also checked and I have the latest XD update. Usually by the 10th attempt it creates the link. Super frustrating when I need to share my prototype with clients on the fly.

 

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    8 replies

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    boblegrand23
    Participant
    February 27, 2023

    Came here to ask for the same thing. I've been getting errors over errors over errors. It's getting ridiculous. I try to save the same document at 3 different locations on my computer in case the Cloud document is causing the issue and what not. I restarted XD, closed Creative Cloud and CoreSync, nothing works. Sometimes adding a blank artboard works for some reason…

     

    It really seems to be at random but must often than not it just won't work.

    J
    Julia5C57
    Participant
    February 27, 2023

    This is happening for me too. It's super annoying and such a time waster! I love XD but I'm about to lose it with this bug!

     

    Imaginative_Solace5C27
    Imaginative_Solace5C27
    Participant
    February 23, 2023

    Chiming in to say, same for me. At least it somewhat helps to know this seems to be a product issue, istead of an individual one. Still quite annoying! 

    K
    Kipos63
    Participant
    February 10, 2023

    Hi, any update on why this is happening? Same issue with me as mentioned in all the tickets above.

    J
    Jessi5FEE
    Participant
    February 7, 2023

    I'm experiencing the same issue and the timeframe I started experiencing this issue aligns with the original poster.

     

    I've had IT whitelist all URLs per the troubleshooting guide, and I still have the issue regardless of whether I'm at the office or on my home network. Every file, regardless of complexity, throws the error. It generally creates a link after about the fourth or fifth try. However, sometimes it takes more than a dozen tries.

     

    This is a HUGE impact to my team's productivity and frustration levels. Clients don't accept, "Sorry, the work is done but you can't see it until XD decides it wants to generate a link."

      CazzaGee
      CazzaGee
      Known Participant
      January 27, 2023

      I've been having the same issue. I had one jpg image in my design; I swapped it for a png, and now no error. It could be a coincidence, but I thought it was worth a mention.

        H
        Hamza26685741dnzqAuthor
        Participant
        December 20, 2022

        Hi,

        It is happening to all files. It eventually does work but after many attempts. Also happens on other networks so I do not think it is a internet issue.

        Best,

        Hamza Mirza | UX Designer
        <Personal Info Removed By Moderator>

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        December 20, 2022

        Thanks for sharing the info. Could you please share a file with me over a private message so that I can check at my end? Please upload the XD file to a shared location such as CC or Dropbox and share the URL.

         

        We will try our best to investigate.

         

        Thanks,

        Harshika

        K
        Kulin Co
        Participating Frequently
        January 9, 2023

        Was this resolved. 
        I created hundreds of share links in 2022, but recently have been getting 44:23 a lot – causing major delays.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        December 20, 2022

        Hi @Hamza26685741dnzq,

         

        Thank you for reaching out and sorry for the trouble. Would you mind telling us if it's happening with this specific file or all files? Please try switching to a different network connection and see if it's an internet issue.

         

        If only this file, is it possible for you to share the XD file with me over a private message so that we can check on our end? 

         

        If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me.

         

        We will try our best to help.

         

        Thanks,

        Harshika

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