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R
Ronnel5C06
Participant
June 11, 2022
Answered

Error 44:76 in Adobe XD when creating prototype links

  • June 11, 2022
  • 4 replies
  • 1066 views

****IMPORTANT - ADOBE XD TEAM, PLEASE FIX THIS PROBLEM ASAP!

 

I'm currently using Adobe XD 51.0.12.6, which is the most current version. Whenever I create a link to a prototype, I get an error 44:76 message. After consulting with Adobe Support, they told me to contact my internet service provider.

 

After meeting with my internet service provider, we decided to perform a Speedtest on my computer. These were the results:

 

1) When my computer is running XD and creating a prototype link it pings at 565 ms (please see attached picture)

 

2) When my computer is doing nothing, it pings at 9 ms (please see attached picture)

 

My ISP pointed out that it's taking a long time to ping whenever I create a prototype - this is a really big problem since my designs are for a project and I tried everything from reducing the number of artboards, shutting down coresync, and even connecting my computer on a hard line.

 

ADOBE, CAN YOU PLEASE FIX THE PING PROBLEM????

 

IT SEEMS THAT THE SERVICE THAT IS USED TO CREATE PROTOTYPES TAKES A LONG TIME.

 

TO ALL ADOBE XD USERS OUT THERE, ESPECIALLY THOSE USING THE CURRENT VERSION PLEASE TAKE NOTE OF THIS!

 

THE PRIMARY PROBLEM IS THE PING ISSUE!!!!!

 

 

 

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We are sorry for the delay in response. We would like to follow up on your issue. I assume the sync services has impacted your workflow on that specific day.

    Please let us know if you are still having issues. I will try my best to help.

     

    Thanks,

    Harshika

     

    4 replies

    camilleb64841972
    camilleb64841972
    Participant
    September 9, 2022

    Hi, same problem here since a few days now. I've tried each method recommended all over the Support Community and Error 44:76 occured again and again. FYI this happen with all my XD files, not a specific one.

    Pretty frustrating to share good old PNG with my clients instead of animated prototypes...

    Please someone help?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 27, 2022

    Hi All,

     

    We are sorry for the delay in response. We would like to follow up on your issue. I assume the sync services has impacted your workflow on that specific day.

    Please let us know if you are still having issues. I will try my best to help.

     

    Thanks,

    Harshika

     

    S
    siavosh24955310mhdg
    Participant
    June 29, 2022

    HI , 

    i stiil have same problem .

    i can't have any access link !

     

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 4, 2022

    Hi @siavosh24955310mhdg,

     

    Sorry to hear you're still experiencing the issue. Would you mind sharing the XD and the OS details of your machine? Could you please share the link with me over a private message so that I can check at my end?

     

    Does that happen with all files?

     

    I will try my best to help.

     

    Thanks,

    Harshika

    alexfrejus
    alexfrejus
    Participant
    June 16, 2022

    Do you have an Apple M1 Max ?

    S
    siavosh24955310mhdg
    Participant
    June 27, 2022

    i have apple M1 max and have same problem !

    alexfrejus
    alexfrejus
    Participant
    June 16, 2022

    I have the same problem !!!

    That is definitely unacceptable

     

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