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gobbog77
gobbog77
Participant
Apr 25, 2021 8:23 PM UTC
Question

Error 500 when installing XD

I can download and install every other app, except for Adobe XD. Everytime I try i get "XD Installation failed, error code:500.

 

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    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 26, 2021 10:06 PM UTC

    Hi there,

     

    We are sorry to hear you are unable to download Adobe XD. Would you mind trying the solution suggested in this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 and let us know if that helps?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    John231400065bhm
    Participant
    Feb 13, 2022 4:59 PM UTC

    I don't use windows defender. I use Zone Alarm. 

    So : article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 does not help.

     

    John

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