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g.quiambao
Participant
Jan 19, 2021 6:46 AM UTC
Answered

Error 5718 - Something went wrong

I'm using the latest version of adobe Xd (36.0.32) and just today, again, I encountered the error 5718 when launching the app. I can't seem to use it anymore.

Troubleshooting done:  

1. uninstall, re-install app

2. settings > app > refresh, reset

 

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Jan 19, 2021 12:09 PM UTC

Hi there,

 

Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

 

You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

 

Regards

Rishabh

 

 

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2 replies

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Jan 19, 2021 12:09 PM UTC

Hi there,

 

Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

 

You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

 

Regards

Rishabh

 

 

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    lindseyg26311551
    lindseyg26311551
    Participant
    Apr 23, 2021 9:42 PM UTC

    Having the same issue, pop- up of Error 5718 after I updated OS. Adobe support told me this is a known issue with Window OS 20H2. Microsoft change a file type (fix) and it is no longer working. The rep said they are working with Microsoft but there are no known fixes. The bug case number at Adobe is XD-124837.

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