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H
hmmdre
Participant
August 26, 2020
Answered

Error 5719 while opening Adobe XD.

  • August 26, 2020
  • 44 replies
  • 157486 views

xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

 

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

 

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the solution shared below:

     

    Solution-1: Make sure that Windows is updated to the latest version.

     

    Solution-2: Modify Group Policy

     

    • Open Local Group Policy Editor Using Run
    • Press the Windows key + R to open the Run box.
    • Type gpedit.msc and press Enter.
    • If prompted by UAC, click on Yes.
    • Go to User Configuration > Administrative Templates > System
    • Disable Download missing COM components
    • Launch XD, if it fails then try after rebooting the machine.
    • If it still fails, try disabling the Download missing COM components from Computer Configuration also.

     

    In case if you need any further assistance, please contact us directly using this link https://helpx.adobe.com/contact.html

     

    Regards

    Rishabh

    44 replies

    J
    Jamaan26069877fhwu
    Participant
    September 12, 2022

    Everything was working well and suddenly this issue started accruing and now I cannot use XD. Can anyone guide me on how to overcome the issue?

    P
    Peter25227529uepn
    Participating Frequently
    August 19, 2022

    Solution-1: Make sure that Windows is updated to the latest version.

    Solution-2: Modify Group Policy Open Local Group Policy Editor Using Run Press the Windows key + R to open the Run box. Type gpedit. msc and press Enter.

     

    Hope You Find This Useful,

    Peter

    D
    Deepika5EF0
    Participant
    January 9, 2022

     

    Hlo Guys,

    My XD not working  tell how to resolver and what can i do? I have facing this problem many time and we unstall and install many time but this problrm is coming again and again 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 10, 2022

    Hi Deepika5EF0,

     

    We are sorry for the trouble. We would request you to please ensure you're working on the latest version of XD and then try launching XD from Creative Cloud desktop and see if that works.

     

    If no, then please try the steps suggested in the correct answer of this post.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    A
    andreedua
    Participant
    December 15, 2021

    just log out and log in again with same account, bwalaa

    U
    UttarunB
    Participant
    November 14, 2021

    Follow these steps: Sign out & Sign in again. 

    Simple solution, I am tired of these Adobe Employees weird Solutions.

      D
      defaultp44loqw29qtz
      Participant
      November 10, 2021

      I have the same problem here 

      Admired_worker0D4C
      Admired_worker0D4C
      Participant
      October 12, 2021

      hi,

       

      I am in truble while oppning adobe xd, anyone can tell me whats going on with Adobe XD? My PC in working good window is updated but adobe XD is not working.

       

       

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      October 12, 2021

      Let me move this to the Adobe XD forum for you, which is the appropriate forum for your question.

      The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

       

      For the sake of the people who would like to help, please provide the following information:

       

      Computer OS and OS version

      CPU

      RAM

      Graphics Card/Driver

      Any displayed error messages

      Description of events: What happens when you try to run Adobe XD?

      sandhyac38996363
      sandhyac38996363
      Participant
      September 21, 2021

      i am experiencing this constantly, please fix this problem Error 5719. Thanks

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      September 23, 2021

      Hi sandhyac38996363,

       

      We understand your frustration. We would like to confirm if you have tried the steps suggested in the correct answer to this post.

       

      We'll need to log a separate bug for your issue, please share the version of XD and the OS of your machine.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      D
      defaultz2i1mlu8rs70
      Participant
      September 15, 2021

      Same issue here, solved just by updating the OS.

        R
        renato_silvestre
        Participant
        September 8, 2021

        O xd não abre de forma alguma tentei até instalar versão anterior mas o error se manteve 

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity ManagerCorrect answer
        Community Manager
        September 8, 2021

        Hi there,

         

        Sorry to hear about the trouble. Could you please try the solution shared below:

         

        Solution-1: Make sure that Windows is updated to the latest version.

         

        Solution-2: Modify Group Policy

         

        • Open Local Group Policy Editor Using Run
        • Press the Windows key + R to open the Run box.
        • Type gpedit.msc and press Enter.
        • If prompted by UAC, click on Yes.
        • Go to User Configuration > Administrative Templates > System
        • Disable Download missing COM components
        • Launch XD, if it fails then try after rebooting the machine.
        • If it still fails, try disabling the Download missing COM components from Computer Configuration also.

         

        In case if you need any further assistance, please contact us directly using this link https://helpx.adobe.com/contact.html

         

        Regards

        Rishabh

          W
          workana5FD4
          Participant
          September 14, 2021

          Than you a lot for this answer and solution. I don't know why Adobe always is bothering with windows updates, I always disable updates when I can because they are a kick***. And I always have problems with XD because of it, I hope this solutions works forever. Thanks again.

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