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seyedehmasomeh azimi
Participant
June 16, 2020
Answered

Error 86 says: This is not a valid XD document.

I can not open my file and this is really frustrating. Can anyone help me with that, please?

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    June 16, 2020

    Hi there,

     

    We are sorry to hear you're having trouble while opening an XD file. If it's a local file, please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10565034?page=1

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    June 16, 2020

    Hi there,

     

    We are sorry to hear you're having trouble while opening an XD file. If it's a local file, please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10565034?page=1

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    user10881700
    user10881700
    Known Participant
    August 9, 2021

    Hello. Today we had an issue where we needed to save down an earlier version of an XD document. We went to the web browser of creative cloud and chose the version we wanted. Note it did not give us the opstion to "Revert to this version". Instead we just had to download. But then we got the error 86 message. All of the resolutions thus far has asked users to create another account,However, we are an enterprise company. Users do not have that option; nor do they have admin rights to do so. Please advise best next steps. We are on version 40.1.22.

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    August 10, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. I'd recommend logging a support case using this guide https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

     

    Feel free to reach out if you need any further assistance.

     

    Regards

    Rishabh

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