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Mariia_Bahrii
Participant
Jan 11, 2022 2:22 PM UTC
Question

Error: An error has occurred in the XD product; it must be closed while opening XD

Hello evryone, 

Mb sb can help me:)

Pls 

An error has occurred in the XD product; it must be closed.
You cannot use the XD product at this time. Contact Customer Support and use the reference code 102 for more information on how to resolve this issue.

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jan 11, 2022 7:45 PM UTC

Hi Mariia_Bahrii,

 

We are sorry to hear you are unable to use XD. It looks there are some installation issues. Could you please try uninstalling XD and reinstalling XD using the Cleaner tool and then try to launch XD from Creative Cloud Desktop app?

 

Let us know if that helps.

 

Thanks,

Harshika

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