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Mariia_Bahrii
Participant
January 11, 2022
Question

Error: An error has occurred in the XD product; it must be closed while opening XD

  • January 11, 2022
  • 1 reply
  • 219 views

Hello evryone, 

Mb sb can help me:)

Pls 

An error has occurred in the XD product; it must be closed.
You cannot use the XD product at this time. Contact Customer Support and use the reference code 102 for more information on how to resolve this issue.

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
January 11, 2022

Hi Mariia_Bahrii,

 

We are sorry to hear you are unable to use XD. It looks there are some installation issues. Could you please try uninstalling XD and reinstalling XD using the Cleaner tool and then try to launch XD from Creative Cloud Desktop app?

 

Let us know if that helps.

 

Thanks,

Harshika

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