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Known Participant
Jun 15, 2021 8:24 AM UTC
Question

error_code:"403010","message":"Oauth token is missing

Hi

 

Im trying to publish a file from adobe Xd, but Im getting a sync errror. I can open and save files to and from the cloud, but cant publish as its greyed out. When I check Creative Cloud under the cloud icon it says "File Syncing up to date", but under that there is an error, "Libraries sync error, Sorry we couldnt connect to the server". I followed instructios here https://helpx.adobe.com/creative-cloud/kb/error-cannot-connect-to-server.html but the link that is provided results in this error "

{"error_code":"403010","message":"Oauth token is missing"}

 Im using XD on two different machines and Im wondering could this be causing the problem. Also on one machine Im behind a company firewall.

Thanks

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4 replies

Peru Bob
Community Expert
Community Expert
Aug 27, 2021 5:02 PM UTC

Moved to the XD forum.

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Participant
Aug 27, 2021 10:59 AM UTC

Hello,
Me and my coworker have the same problem, have you found any was to fix this?

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Gavin5E47Author
Known Participant
Aug 27, 2021 11:02 AM UTC

Afriad not, Ive given up on it for now, Adobe support gave me a very long list of URLS that needs to be whitelisted, which is with our IT dept. I'd suggest contacting Adobe support and getting on a call, allow them to remote into your machine, something I cant do as we are a GOV body for Tax.

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