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Known Participant
June 15, 2021
Question

error_code:"403010","message":"Oauth token is missing

  • June 15, 2021
  • 2 replies
  • 3245 views

Hi

 

Im trying to publish a file from adobe Xd, but Im getting a sync errror. I can open and save files to and from the cloud, but cant publish as its greyed out. When I check Creative Cloud under the cloud icon it says "File Syncing up to date", but under that there is an error, "Libraries sync error, Sorry we couldnt connect to the server". I followed instructios here https://helpx.adobe.com/creative-cloud/kb/error-cannot-connect-to-server.html but the link that is provided results in this error "

{"error_code":"403010","message":"Oauth token is missing"}

 Im using XD on two different machines and Im wondering could this be causing the problem. Also on one machine Im behind a company firewall.

Thanks

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
August 27, 2021

Moved to the XD forum.

Participant
August 27, 2021

Hello,
Me and my coworker have the same problem, have you found any was to fix this?

Gavin5E47Author
Known Participant
August 27, 2021

Afriad not, Ive given up on it for now, Adobe support gave me a very long list of URLS that needs to be whitelisted, which is with our IT dept. I'd suggest contacting Adobe support and getting on a call, allow them to remote into your machine, something I cant do as we are a GOV body for Tax.