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Cyberwrath
Participant
September 10, 2020
Answered

Error code -505 in uninstalling Adobe XD.

  • September 10, 2020
  • 1 reply
  • 607 views

How to force uninstall or better to remove all the files for adobe xd? I can't uninstall it in adobe creatives. It won't let me and I keep getting that error code c505. I even tried uninstalling the creative app and it still persists!

Please help!

This topic has been closed for replies.
Correct answer Cyberwrath

Okay, I found the issue. For anyone out there who encountered the same issue as me. Just watch this video and follow his instructions. Thanks!

https://www.youtube.com/watch?v=0pQSGjRfCuc

1 reply

C
CyberwrathAuthorCorrect answer
Participant
September 10, 2020

Okay, I found the issue. For anyone out there who encountered the same issue as me. Just watch this video and follow his instructions. Thanks!

https://www.youtube.com/watch?v=0pQSGjRfCuc

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 11, 2020

Hi there,

 

We are glad to hear you are able to resolve the issue and thanks for sharing the video here. We also have a help article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 that might help the customers facing the similar issue.

 

Please feel free to reach out to us in the future for any query related to XD. We would be happy to help. 🙂

 

Thanks,

Harshika

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