Error Code: 86 Can not open file on macOS(10.14.5) & XD version(21.0.12.11)

Question

Hi, I was working on a file for couple of weeks. Then it and it's two copies started to give an error. It says There was an error opening the file ..... (Error code: 86). I change it's name for a shorter one. Tried other copies, but no luck. There's no problem with my other xd documents. I think this is a corrupted file error. There's a prototype of it in cloud but as i read in the forum it is not downloadable. Is there any way to save it? I'm using MacOS Mojave 10.14.5. And XD version 21.0.12.11.

Thank you.

The title was edited by Moderator.

Harshika Verma · Answer

Hi there,Thank you for reaching out and sorry to hear you're having trouble opening the file in XD and getting error 86. I'd like to know a few more details like: -Where was the file stored?Is it a local file or a Cloud document?Is there any antivirus activated on the machine? If yes, what is the name of the antivirus?Awaiting your response.Thanks,Harshika

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