Skip to main content
legendl44728998
legendl44728998
Participant
November 5, 2019
Question

Error code: 88 while opening file in XD.

  • November 5, 2019
  • 8 replies
  • 11446 views

The message reads: "There was an error opening the file (Error code: 88). This is not a valid XD document." I've tried updating XD and is now verson 24.0.22.19 and my file was saved in my computer. My computer is Windows 10. I appreciate your help, I've gotta get this done by this Friday 😞

 

<The Title was renamed by moderator>

This topic has been closed for replies.

8 replies

M
Megan_WarpDev
Participant
January 18, 2023

Hi there,

The "correct" answer is not helpful at all.

 

I had the same issues where I did a huge amount of work, saved the Adobe XD file and the next time I tried to open it, an Error 88 code presented as well as the file size reflecting 0kb.

 

I managed to resolve it by transferring the XD file onto another machine (my laptop in this case) and it opened from there and thank goodness, my work was in tact. 

If you can, perhaps try this - it might work for you too.

Regards,

Meg

    W
    Wiebke87
    Participant
    November 4, 2021

    Hello, Same Error here- The File was saved in the Cloud 
    Mac 10.15.7 Saved everything yesterday and now the File says 0KB. Any chance to save the File? 

      C
      chrish@detroitsoftware.com
      Participant
      July 7, 2020

      I am having the same issue over the weekend. Can not open the file. My file size says 4 kb which should be accurate. 

       

      Mac OS 10.15.4

       

       

      A
      Anonymous
      May 19, 2020

      Today I've found my work file on XD completely corrupted, the same situation stated by other users here: https://community.adobe.com/t5/adobe-xd/crash-load-error-code-88-while-opening-file-in-xd/m-p/10713744?search-action-id=61896028609&search-result-uid=10713744

       

      Already tried the suggested tips with no success.

       

      Currently the XD document is at 0 bytes with the following error thrown on opening:

       

       

      The file was on local environment, not synced with the cloud. Here's my specifications:

       

      Mac OS X 10.15.4

      XD ver. 29.0.32.13

       

      A solution to this in other to save my work would be appreciated.

       

      Thanks in advance.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 19, 2020

      Hi there,

       

      Sorry to hear you are experiencing issue with Adobe XD. If you've tried the steps mentioned in the post shared. Please share the file with me over a private message so that we can check at our end. 

       

      You may upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

       

      Note: Please share the url of the post over a PM for reference.

       

      Thanks,

      Harshika

      A
      Anonymous
      May 20, 2020

      Hi Harshika, 

       

      I just sent you a direct CC link via PM. 

       

      Thanks for your assistance.

      A
      andy.heltzel
      Participant
      November 13, 2019

      Hello, 

      I am experiencing error code 88 after trying to open a file saved in the cloud. It says the file size is 0 kb. I had a decent amount of work done last night (most recent time on the file).

      Thank you for your time.

      Vishu_Aggarwal
      Vishu_Aggarwal
      Participating Frequently
      November 13, 2019

      Try downloading the file from the cloud to the local storage and then try opening the file. 

      Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      A
      andy.heltzel
      Participant
      November 13, 2019

      I have tried this already. The downloaded file does not work either and the file size is 0kb

        elainecc
        Community Manager
        elaineccCommunity Manager
        Community Manager
        November 5, 2019

        Looked up the error on our side, and I'm wondering if you can go to the listing in your File Explorer and tell me how large the file is.

          S
          stefan-jewellerymaker
          Participant
          March 5, 2020

          I'm also having the exact same issue but my file size is ZERO!!! not sure why this has happend.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          March 5, 2020

          Hi Stefan, 

           

          Sorry to hear you are having trouble opening the file in XD. Would you mind sharing the OS and XD version of your machine? Is it a cloud docuemnt or a local document?

           

          We will try our best to help.

           

          Thanks,

          Harshika

          elainecc
          Community Manager
          elaineccCommunity Manager
          Community Manager
          November 5, 2019

          Question - is this a cloud document or a local document that is giving you this error?

            Vishu_Aggarwal
            Vishu_Aggarwal
            Participating Frequently
            November 5, 2019

            Try opening the file from  XD > File > Open > XD file.

            Vishu AggarwalAdobe Certified Instructor, Professional and Expert
              legendl44728998
              legendl44728998Author
              Participant
              November 5, 2019

              Yup tried, doesn't work for me

              Atul_Saini
              Community Manager
              Atul_SainiCommunity Manager
              Community Manager
              November 5, 2019

              Hi Legendl

               

              Sorry that you're getting Error code 88 while opening the file. I would to know if you can try to open this file on another machine and check if that works for you. 

               

              In case the issue persists, please share the file so that we can investigate appropriately. 

               

              Thanks,

              Atul_Saini

               

               

               

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices