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nataliam78321642
nataliam78321642
Participant
January 13, 2021
Answered

Error de sincronizacion

  • January 13, 2021
  • 1 reply
  • 548 views

Hola! He intentado abrir un archivo que habia guardado en la nube, y me dice que no es posible abrir el archivo. En la ismgen del archivo me salta un signo de admiracion en rojo y tambien me dice "conflicto de sincronizacion". Ya cerre y abri sesion, cerre y volvi a abrir el programa, lo desinstale e instale nuevamente y sigue igual! Y necesito ese archivo con urgencia, alguien tuvo un problema similar y menpodra ayudar, gracias!!!!!

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi Natalia,

     

    Sorry for the delay in response. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if that helps. If that doesn't help, if possible try to open the file on another machine and see if that works.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    January 14, 2021

    Hi Natalia,

     

    Sorry for the delay in response. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if that helps. If that doesn't help, if possible try to open the file on another machine and see if that works.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

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