Error Disconnected Something went wrong in XD

Forum|Forum|2 years ago
April 6, 2023
2 replies
376 views

Is anyone facing sync issues and creative cloud disconnection?
Every now and then, XD just freezes and cannot even change text or anything else for a good 2-3 minutes.
Every alternate day, the creative cloud is "disconnected".
Frustrating experience to repair cloud clients every single time.

What's the point of subscribing?

Product performance

This topic has been closed for replies.

HARSHIKA_VERMA

Community Manager

Hi @iampankaj28

Thank you for reaching out, and sorry for the trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-docs and let us know if that helps?

Thankyou, @Myra Ferguson, for tagging me in the post. I really appreciate your help on our XD Community.

Thanks,

Harshika

I

iampankaj28Author

Participant

@HARSHIKA_VERMA
I had already tried all options and diagnostics.
NONE worked.

Had to uninstall and revert to the last version of XD.

Still facing the same issues.