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Participant
August 17, 2023
Question

Error in Adobe XD

  • August 17, 2023
  • 1 reply
  • 236 views

Error in Adobe XD when updating the link appears the message "You are disconnected. Check the internet connection and try again." despite being connected to the internet.

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    1 reply

    AkinGn
    Community Expert
    Community Expert
    August 18, 2023

    Hi @bcabrera, as I see in this conversation, there are some methods that worked for other designers, hope they work for you too (you can check the whole conversation if the solutions I paste don't work for you and try other methods):

    as @altiseven suggests:
    "

    Try to renew your computer ip. 

     

    Run Command Prompt as Administrator and type the following commands in cmd:

    1. ipconfig /release
    2. ipconfig /flushdns
    3. ipconfig /renew
    4. netsh int ip set dns
    5. netsh winsock reset
    6. exit

    And now restart your computer.

     

    Worked for me and I hope I'll work for you too."

     

    and @defaultqw1exwuupihd suggests:

    "for anyone still dealing with this, in my experience it has to do with the size of the images, I've only had this issue when adding extremely large images to a set of screens (upwards of 20MB)...replacing with lower resolution fixed it for me"

     

    Hope this helps!