Skip to main content
L
liliann74228655
Participating Frequently
October 7, 2022
Answered

Error: Initializing CC Libraries

  • October 7, 2022
  • 1 reply
  • 2432 views

I am having this issue for months now. My technician and I have tried all the possible ways to figure it out, including all the steps suggested by the Adobe Community...

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    I'm ok with Photoshop.


    Hi @liliann74228655,

     

    Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

     

    • Close XD.
    • Open Command Prompt as Administrator.
    • Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
    • Open XD.

     

    Let us know if that works for you. We'll try our best to help.

     

    Thanks,

    Harshika

    1 reply

    Richa Sinha
    Adobe Employee
    Richa Sinha
    Adobe Employee
    October 7, 2022

    Hi,

    Sorry, you're facing this problem. Can you please provide the operating system and app version where you are facing this issue?

     

    Thanks,

    Richa Sinha

    Computer Scientist

    CC Libraries

     

      L
      liliann74228655Author
      Participating Frequently
      October 7, 2022

      Hello RS,

       

      Windows 10 Pro
      21H2

       

      XD (54.1.12)

       

      Thank you.

      E
      Adobe Employee
      eshanip
      Adobe Employee
      October 10, 2022

      Hi,

       

      We'd like to investigate your problem - If you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
      https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
      You'll get a zip file generated, could you please send the name of it?
      It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
      This might help us to understand the root cause of the problem.

       

      Thank you,
      CCLibraries team

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices