Error: Initializing CC Libraries

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I am having this issue for months now. My technician and I have tried all the possible ways to figure it out, including all the steps suggested by the Adobe Community...

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Harshika VermaCorrect answer

Community Manager

I'm ok with Photoshop.

Hi @liliann74228655,

Thank you for sharing the requested information. Would you mind trying the below steps and let us know if that helps?

Close XD.
Open Command Prompt as Administrator.
Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
Open XD.

Let us know if that works for you. We'll try our best to help.

Thanks,

Harshika

Richa Sinha

Adobe Employee

Hi,

Sorry, you're facing this problem. Can you please provide the operating system and app version where you are facing this issue?

Thanks,

Richa Sinha

Computer Scientist

CC Libraries

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L

liliann74228655Author

Participating Frequently

Hello RS,

Windows 10 Pro
21H2

XD (54.1.12)

Thank you.

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E

eshanip

Adobe Employee

Hi,

We'd like to investigate your problem - If you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries team

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