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rashmi5C80
Participant
Sep 7, 2021 12:30 PM UTC
Answered

Error: "Installation Failed"when trying to install XD

I have purchased full CC pack. Not able to install XD. Tried several times. Followed all suggestions. "Installation Failed" is the only message it throws. Not sure of the issue. Any help?

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Sep 7, 2021 9:51 PM UTC

Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Sep 7, 2021 9:51 PM UTC

Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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