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September 7, 2021
Answered

Error: "Installation Failed"when trying to install XD

  • September 7, 2021
  • 1 reply
  • 430 views

I have purchased full CC pack. Not able to install XD. Tried several times. Followed all suggestions. "Installation Failed" is the only message it throws. Not sure of the issue. Any help?

 

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Correct answer Harshika Verma

Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
September 7, 2021

Hi Rashmi, 

 

Welcome to the XD Community.

 

Thank you for reaching out and sorry to hear you're having trouble installing XD. We would like to know if you're trying to install XD from Creative Cloud desktop app. 

 

Could you please try downloading XD from here: https://helpx.adobe.com/xd/get-started.html?

 

Let us know if that helps.

 

Thanks,

Harshika