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ylvaw41144950
ylvaw41144950
Participant
February 14, 2017
Question

"Error loading document. Invalid document type."

  • February 14, 2017
  • 2 replies
  • 1934 views

Hi,
Without warning this just started happening to my files. XD is going mental. At the same time I suddenly couldn't save anything on the file I already had open before this started happening ("The document ..... could not be saved").

Whats happening?

- Ylva

    This topic has been closed for replies.

    2 replies

    ylvaw41144950
    ylvaw41144950Author
    Participant
    February 15, 2017

    Hi Elaine,

    This is happening on MacOS Sierra 10.12.3. I have older XD files created on a different license than the new one I'm using now, however everything was going fine until a few days ago. I did no updates that could have messed with it.

    It happens on new and old documents. I do not have a dual monitor situation.

    - Ylva

    elainecc
    elainecc
    Participating Frequently
    February 18, 2017

    We're tracking the issue here: Re: Cannot open or save files Please do check this out, as we're trying to triage the issue with the community's help.

    Thanks,

    -Elaine

    elainecc
    elainecc
    Participating Frequently
    February 14, 2017

    HI, Ylva-

    Are you seeing this on Mac or Windows 10? Did this start happening immediately after you upgraded to the January release, or did anything else happen (e.g. OS upgrade)? Does this happen on a new document? Also, do you happen to have a dual monitor situation?

    Thanks,

    -Elaine

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