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T
tomw60578526
Participant
January 30, 2017
Question

"Error loading document. Invalid document type." when reopening saved Experience Design File

  • January 30, 2017
  • 2 replies
  • 803 views

I get this alert when trying to reopen a saved document.

Even after dragging my file to desktop and ensuring there is no # in the file path.

Happy to send file for troubleshooting but won't fit as an attachment within the forum.

Cheers, Tom

    This topic has been closed for replies.

    2 replies

    elainecc
    elainecc
    Participating Frequently
    February 3, 2017

    Hey, Tom-

    Do you happen to have any accented characters in your user name or user folder? We've been seeing a problem recently where we get problems in this case.

    Thanks,

    -Elaine

    radustavila
    radustavila
    Participating Frequently
    January 30, 2017

    Hi Tom,

    Please send the file to me at "stavila at adobe dot com". Also, please share some details about the OS you're using and the XD version you're testing on.

    Thanks,

    Radu.

    T
    tomw60578526Author
    Participant
    January 30, 2017

    Great, have just emailed you.

    Many Thanks!

    radustavila
    radustavila
    Participating Frequently
    January 30, 2017

    Thanks Tom, I'll keep you posted! Can you remember if anything unusual happened when you last saved this file?

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