Error message opening cloud document "Sorry, we can't open this document"

Question

Hello,I get this error "Sorry, we can't open this document" whenever i try to open a cloud document I created/saved before august/september. But if I open Adobe XD on another computer using the same login I can save it to the cloud again under another name and then open it on my main computer. This is really frustrating whenever I need to pick up an old project.

HARSHIKA_VERMA · Answer

Hi there,

We are sorry for the trouble. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html and let us know if that helps.

We'll try our best to help.

Thanks,

Harshika

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