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angelyssa69
Participant
Mar 16, 2017 8:37 PM UTC
Answered

Error Opening XD After Downloading (With Windows 10 Anniversary)

Hi,

I just downloaded the latest version of the XD BETA, and when I try to open the program,

I get the following error:

You'll need a new app to open this adbxd.helper.app

Along with a checkbox "Always use this app" and an OK button - which does nothing.

I have the latest Windows 10

No app directory to find the executable file, like suggested in another forum.

Bug in program? When will it be fixed? How can I launch the program?

This is horrible and shouldn't be happening - also posted about this new app to my Facebook Designers community and my own FB page - if people download and get an error right off the bat, how does this look?? BAD

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angelyssa69Correct answer
Participant
Mar 17, 2017 8:57 PM UTC

This indeed worked! Here's what I did exactly:

  • Uninstall from windows app listing (right-click on shortcut link > uninstall)
  • Then go to Creative Cloud app > Click Settings icon at top-right
  • Then click "Check for app updates" (so as to refresh the app)
  • Then, go back to Adobe website for XD
  • Click Download
  • It re-installs from Creative Cloud as normal

Takes a few mins to load for the first time, but it does not show error again, and is working.

Thanks!

View reply

6 replies

chandanah1837183
Participant
May 23, 2018 11:31 PM UTC

I just installed Adobe Creative Cloud and Downloaded XD and XD does not open. I have uninstalled several times and also restarted my PC. When I click on Open XD, my screen flashes and nothing happens. Have been trying different things for a while now with no success.

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    Yaniv Bussi
    Participant
    Mar 24, 2019 3:32 PM UTC

    same problem here

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    Preran
    Preran
    Legend
    Mar 25, 2019 5:02 PM UTC

    To those that are still facing this issue, can you try the solution in Adobe XD shows white screen after launch and crashes on Windows​ and let us know if it helped?

    Thanks,

    Preran

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    Randy Edmunds
    Adobe Employee
    Randy Edmunds
    Adobe Employee
    Mar 17, 2017 5:45 PM UTC

    Elyssa,

    > No app directory to find the executable file

    Correct, XD is installed as a Universal Windows Program (UWP). Try finding Adobe Experience Design through the Window Start menu, right-click > Uninstall, then re-install.

    Hope this helps,

    Randy

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    angelyssa69AuthorCorrect answer
    Participant
    Mar 17, 2017 8:57 PM UTC

    This indeed worked! Here's what I did exactly:

    • Uninstall from windows app listing (right-click on shortcut link > uninstall)
    • Then go to Creative Cloud app > Click Settings icon at top-right
    • Then click "Check for app updates" (so as to refresh the app)
    • Then, go back to Adobe website for XD
    • Click Download
    • It re-installs from Creative Cloud as normal

    Takes a few mins to load for the first time, but it does not show error again, and is working.

    Thanks!

    Translate
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