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bushrak11726635
bushrak11726635
Participating Frequently
Jun 27, 2022 12:20 PM UTC
Answered

Error: Something went wrong. Can't open the document.

If the system suddenly stops, the file gets corrupted and shows a message "Something went wrong. Can't open the document". This is happening a lot now. It is very difficult to download from assets and create, sharing links again and again.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jun 27, 2022 10:04 PM UTC

    Hi @bushrak11726635,

     

    We are sorry to hear you're having trouble opening the cloud document pretty often in XD. 

    Could you please try to access the file from this location: Files | Adobe Creative Cloud?

     

    If yes, then possibly the file is not synched with Adobe XD the app, so please try the steps below:

    • Sign out of XD and Adobe CC Desktop app.
    • Close CoreSync and all Adobe-related processes from Task Manager/Activity Monitor.
    • Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again. 

     

    Let us know if that helps.

    Thanks,

    Harshika

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jun 27, 2022 10:04 PM UTC

    Hi @bushrak11726635,

     

    We are sorry to hear you're having trouble opening the cloud document pretty often in XD. 

    Could you please try to access the file from this location: Files | Adobe Creative Cloud?

     

    If yes, then possibly the file is not synched with Adobe XD the app, so please try the steps below:

    • Sign out of XD and Adobe CC Desktop app.
    • Close CoreSync and all Adobe-related processes from Task Manager/Activity Monitor.
    • Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again. 

     

    Let us know if that helps.

    Thanks,

    Harshika

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      bushrak11726635
      bushrak11726635Author
      Participating Frequently
      Jun 28, 2022 3:44 PM UTC

      I have tried this option but still, the file is not syncing and showing the same error.

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Jul 4, 2022 1:47 PM UTC

      Thanks for trying the steps suggested, @bushrak11726635. Could you please share the screenshot of the "About XD" info page from the "Menu"? Please also generate logs from the log collector tool and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

       

      If possible, please share the XD file as well so that I can check at my end. 

       

      I will try my best to help.

       

      Thanks,

      Harshika

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