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bushrak11726635
bushrak11726635
Participating Frequently
June 27, 2022
Answered

Error: Something went wrong. Can't open the document.

  • June 27, 2022
  • 1 reply
  • 589 views

If the system suddenly stops, the file gets corrupted and shows a message "Something went wrong. Can't open the document". This is happening a lot now. It is very difficult to download from assets and create, sharing links again and again.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @bushrak11726635,

     

    We are sorry to hear you're having trouble opening the cloud document pretty often in XD. 

    Could you please try to access the file from this location: Files | Adobe Creative Cloud?

     

    If yes, then possibly the file is not synched with Adobe XD the app, so please try the steps below:

    • Sign out of XD and Adobe CC Desktop app.
    • Close CoreSync and all Adobe-related processes from Task Manager/Activity Monitor.
    • Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again. 

     

    Let us know if that helps.

    Thanks,

    Harshika

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 27, 2022

    Hi @bushrak11726635,

     

    We are sorry to hear you're having trouble opening the cloud document pretty often in XD. 

    Could you please try to access the file from this location: Files | Adobe Creative Cloud?

     

    If yes, then possibly the file is not synched with Adobe XD the app, so please try the steps below:

    • Sign out of XD and Adobe CC Desktop app.
    • Close CoreSync and all Adobe-related processes from Task Manager/Activity Monitor.
    • Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again. 

     

    Let us know if that helps.

    Thanks,

    Harshika

      bushrak11726635
      bushrak11726635Author
      Participating Frequently
      June 28, 2022

      I have tried this option but still, the file is not syncing and showing the same error.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 4, 2022

      Thanks for trying the steps suggested, @bushrak11726635. Could you please share the screenshot of the "About XD" info page from the "Menu"? Please also generate logs from the log collector tool and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.

       

      If possible, please share the XD file as well so that I can check at my end. 

       

      I will try my best to help.

       

      Thanks,

      Harshika

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