Participant

Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Forum|Forum|19 years ago
August 10, 2006
53 replies
192708 views

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

Correct answer erik-nl

In case anybody needs a real fix, instead of the Adobe responses that don't work:

If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

Hope that helps.

Show previous replies

Videosoft

Participating Frequently

I just had the same problem today.

I've tried the suggested solutions but it didn't work, plus my most recent files show up at the Adobe XD home page but they don't show up at assets.adobe.com, so I can't even download the files to work on them.

Videosoft

Participating Frequently

After reinstalling the entire CC and XD itself a couple of times, it's working again. However, that file that I mentioned was showing up on the XD Home but not on the assets.adobe.com page completely vanished. Couple days of work, gone.

Anyone know any possible way to retrieve that lost file, please?

J

JZ_2256

Participant

My enterprise organization is having this issue when trying to load files from our Mac server that was just updated to macOS Monterey. File permissions appear to be set properly, and no other file types have this issue. None of the mentioned fixes here have helped. Can anyone provide an answer/fix?

M

Marisol5EEC

Participant

I have this same problem. I tried to restart my computer (Windows). I'm trying to open a file that my boss shared with me. It is strange that I can open previous files that he shared with me, but all the ones that he shared with me today, I can't open them. I get the message "Sorry. We couldn't open this file" over and over again. When I try to open it from CC I get the message "Cannot upload documents to the cloud" (I attach screenshots). I don't know if it's important, but my boss is sharing files with me from his apple computer.

Please I need to fix this problem in order to work. I can't try to open the file on another computer because it is the only computer I have.

I appreciate who can help me!

G

Guido5FAC

Participant

Hello, having the same issue, here. Great way to celebrate the first day of paid subscription...

How did you solve the issue?

Thanks

م

منتديات Adobe

Participant

HI, how to solve this problem ?

I had sign out from adbobe xd and restart computer but the problem it's still exsit

please I need solution soon as soon

thank you

R

Rajneesh5CAF

Participant

I got error code:47 whenever trying to open XD file ( Cloud or Local both )

B

Ben M

Community Expert

For a Cloud file have you tried rolling back to a previous version to see if the error goes away?

https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044

R

Rajneesh5CAF

Participant

Got the cloud project files, but not opening in XD.
it will show the same error code:47

N

Nicoin

Participant

I have the same problem today when my pwer whent out

H

hollym11045578

Participant

same, im having to shut down my computer and restart the whole creative cloud several times just to try and open important work documents, its taking up so much time and it just says sorry cant open this document.

BlitzCre8

Participant

What is the point of having cloud storage when I had to face this issue. It happens after the update. Now my files can't be used.

Ares Hovhannesyan

Community Expert

Please Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

M

Melodic_society5023

Participant

I solved this through moving the cloud file at assets.adobe.com in a folder and back. Could open immediately.

X

xavierv86716734

Known Participant

You are right, I also download the file in error on my computer and opened it. And it work ! Seems there is an online routine somewhere which doesn't work properly. Or may be it's a library problem ?

E

Emi5C97

Participating Frequently

XD is making me lose my hair, sometimes crash opening the app and closes from nowhere. Sometimes i go to cloud documents, click one, and a pop up appears that says " problem with this document" or something like that, and i have to download the entire file from version history. C'mon adobe, dont lose clients, dont try to add more features, fix those you have today running very bad.

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

A screenshot of the About XD info page under the help menu and the version of the Operating System.
Does this happen while working on a specific file or multiple files?

We're here to help, just need more info.

Regards

Rishabh