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johanvanderkolk
johanvanderkolk
Participant
August 10, 2006
Answered

Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

  • August 10, 2006
  • 53 replies
  • 192708 views

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

    Correct answer erik-nl

    In case anybody needs a real fix, instead of the Adobe responses that don't work:

    If you get error 47 after your computer has crashed, there most likely is a corrupt version of your file stored locally. I tried clearing temp files and all other suggestions, but couldn't get it fixed.

    What did fix it in the end, was going to the CC Desktop app, and into your files. Locate the file that won't open, right click on it and select "make available online only". Now when you open the file it is pulled from the Cloud, and not the corrupt copy on your disk.

    Hope that helps.

    53 replies

    Show previous replies
    D
    designa45321579
    Participant
    November 9, 2020

    Hello,

    I have the same issue.

    I cannot open my cloud document.

    I also tried to download it from cloud website but it failed.

    Hope someone can help me.

    C
    cto+adobe2@cabotsolutions.com
    Participant
    November 9, 2020

    Check out this link 

    https://helpx.adobe.com/in/creative-cloud/help/sync-creative-cloud-files.html

    D
    designa45321579
    Participant
    November 9, 2020

    My work is created in Adobe XD and it is saved on the creative cloud. I didn't use the "Sync" feature.

    B
    Bav192
    Participant
    September 21, 2020

    Hi There I got cut of from you online support. 

    Im having issues with this 

     

     

    When I click on that link I get the below, even though I'm connected to internet 

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    September 21, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491?page=1#M13086

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    mayanks54992679
    mayanks54992679
    Participant
    September 21, 2020

    *SOLVED*Hey i Have a solution for this .

    01) Open your Adobe Accoung on Chrome

    02)  Goto your cloud document and then select the file (the file that was showing the error) and on the upper right corner , select Download

    03) Now your file will be downloaded and you can open it

    R
    rahule86889682
    Participant
    September 16, 2020

    Thank you 

    tzpin
    tzpin
    Participant
    August 13, 2020

    Nothing helps 😞

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 13, 2020

    Hi there,

     

    Sorry for the trouble you're facing with XD. As you have tried most of the troubleshooting steps mentioned in the correct answer to this post. We would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can immediately help you and loon into the issue more closely.

     

    Hope it helps.

     

    Thanks,

    Harshika

    I
    iaclamothei5102199
    Participating Frequently
    June 8, 2020

    Hello, I have an issue opening a local file, as soon it finish loading (I can see the designs and in the left bar its printed all the artboards) then  I get the error "There was an error opening the file..." (Error code: 47). After I click ok, the document close and can't do anything.

     

    I already tried the steps listed in a similar post with the Error 47 but for cloud documents and didn't fix the problem.(https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this ...)

     

    I tried opening the file in other computers with different Adobe accounts and the issue remains. I work on this file locally, only have being shared for Design Specs with my dev team.

     

    This is a very important document for my company all the new designs for our interface is stored there. Need help urgently my job is on the line for this error.

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 8, 2020

    Hi there,

     

    Sorry to hear about the trouble. This is strange as generally, we get this error while opening a cloud document. Could you please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. Where exactly the file is saved? Is it saved locally on your system storage or in any folder which is synced with a network location, like a google drive folder?
    3. Please try changing the location of the file to any other drive and then try opening the file.
    4. If that doesn't help, will it be possible for you to share the file with us so that we can check it on our end? If yes, please add the file to DropBox or any cloud storage and share the link here or you can send it through a private message by clicking on my name. We'll try our best to help you with this.

     

    Regards

    Rishabh

    I
    iaclamothei5102199
    Participating Frequently
    June 15, 2020

    Hello,

     

    First of all thanks for the support and sorry for the late reply, our office was close a few days. Regarding your notes see below:

     

    1.- See About XD Info page below

    2.- The file is stored locally in my computer (just in D drive) and the folder is not synced to a network location.

    3.- I changed the file location, even the name too and didn't work. Also I copied the file to other computers and even opened with a different Adobe account (not associated with the same email I currently use) and still give the same error.

    4.- I sent you the file via private message

     

    Thanks a lot for the support, I really hope to hear from you soon

     

    I
    israelgb17
    Participant
    May 21, 2020

    After updating to the last version, I can´t open my project saved in the cloud. It asks me to recover it at the history panel but can´t access the project. ERROR 47

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 21, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491?page=1#M13086 

     

    Let us know if this helps, or if you need any further assistance.

     

    Regards

    Rishabh

    S
    sevvaldoga@hotmail.com
    Participant
    May 18, 2020

    i'm aware of the other topics about this situation but i tried all solutions but nothing changed. it was a cloud document. i can see it on my Desktop Xd but i cant access it. Mostly the solution is "try with other PC or try with web browser" but i cant see in the "cloud documents" my file with other stuffs. Only my Desktop XD shows it. but  i can nott access it. After all, i send the project to "deleted" location i can see it there now but i cant restore it. 

     

    computer turned off while saving. this is the reason of problem i think. I NEED HELP PLZ 😞

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 18, 2020

    Hi there,

     

    Sorry to hear about the trouble, I'll try my best to help you out with this. Could you please try the steps shared here: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

     

    Let us know if this helps, or if you need any further assistance.

     

    Regards

    Rishabh

    Jownie
    Jownie
    Participant
    April 26, 2020

    Hey there this worked for me and I decided to share...I updated my Creative Cloud Desktop app, updated my Xd there and it started working again. So I guess I had an update problem.

     

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      April 28, 2020

      Hi Jownie,

       

      Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future.

       

      Regards

      Rishabh

      A
      Axni
      Participant
      April 8, 2020

      I am having this same issue. Tried on both home and work PC, using the free/trial version of XD currently just to try it, to open a file from my web developer using Adobe XD via adobe CC suite.

      I'm on version 28.4.12.3 (Starter) of XD; Creative cloud sync is on: 4.3.34.67. Creative Cloud is version 5.1.0.407.

      It works to download the file from the creative cloud, then open it, but I cannot open it directly via the cloud, I just get the same error as in the post start.
      I have the logs request in another reply, but not sure what to do with them.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      April 9, 2020

      Hi Axni,

       

      We are sorry to hear you are having trouble opening the document in XD and thank you for sharing the details. Would you mind confirming if it's happening with only cloud documents? Please confirm if you have tried the solutions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

       

      We will try our best to help.

       

      Thanks,

      Harshika

      A
      Axni
      Participant
      April 9, 2020

      Yes, it's only cloud documents. If the person sends the specific file itself it works perfectly fine. As I mentioned, it also works perfectly fine to download the file via the web-portal and open it, it just doesn't work via the cloud documents in XD/CC.

      I have restarted my pc, reinstalled both XD&CCS, and even tried making new blank cloud documents which cannot be opened either. Have also tried on 2 different computers.

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