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wesc3863156
wesc3863156
Participant
May 25, 2021 7:48 PM UTC
Answered

"Error: there is a problem exporting assets" when exporting multiple files in XD.

When selecting multiple images to export, i get an error I've never seen before. No error exporting one at a time. Just updated XD today.

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
May 26, 2021 1:01 AM UTC

Hi there,

 

We are sorry to hear you're having trouble exporting multiple images in XD. I would like you to check some reasons below which might be blocking your workflow-

 

  • Your asset was too large. The size limit for exporting assets from XD is 16,000 x 16,000 pixels.
  • You may be exporting to a read-only or a locked directory.
  • One of the assets you may be exporting is under 1 x 1 pixel large, or an invalid object. For example, a path with only one point, or a text object with no text.

 

If everything is fine, please try copying all the images into a new file and then mark all of them for export and then try again.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
May 26, 2021 1:01 AM UTC

Hi there,

 

We are sorry to hear you're having trouble exporting multiple images in XD. I would like you to check some reasons below which might be blocking your workflow-

 

  • Your asset was too large. The size limit for exporting assets from XD is 16,000 x 16,000 pixels.
  • You may be exporting to a read-only or a locked directory.
  • One of the assets you may be exporting is under 1 x 1 pixel large, or an invalid object. For example, a path with only one point, or a text object with no text.

 

If everything is fine, please try copying all the images into a new file and then mark all of them for export and then try again.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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xd-user-fixes
Participant
Sep 23, 2021 12:19 PM UTC

I'm adding to this thread as I had the same issue and found a solution.

 

In my case no files would export and xd would either crash or say that there was an error exporting. I found that the folder I was trying to export to was marked as read only in windows. I tried to unmark it as read only but it kept resetting back no matter how many times I tried.

 

It was the Ransomware protection feature that was protecting my folders, meaning that xd couldn't write to a read only folder. To fix this you either have to turn off Ransomware protection in Windows (or your anti-virus software) or add xd as an allowed program so that it can write to protected folders.

 

I hope this helps someone as it was a very frustrating problem!

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