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A
Amruth Raj5FFB
Participant
July 27, 2021
Question

Error:This app can't open

  • July 27, 2021
  • 2 replies
  • 1603 views

There's a problem with Adobe XD.Reinstall the application from its original install location or contact your administrator.

 

....Please help me solve the above error.I tried every possible solution.. including disk cleanup,software upgrade,etc.,...

Earlier the app Adobe XD wouldn't open at all. It would just crash...

    This topic has been closed for replies.

    2 replies

    U
    UX_Joan
    Participating Frequently
    July 28, 2021

    Hi, I have the same issue. No chance of opening the application. It is crashing all the time. The uinstallation and reistallation hasn't helped at all. Do you have any updates on this? 

    Best,

    Joanna 

    M
    Community Manager
    Madhumati chitapurCommunity Manager
    Community Manager
    July 28, 2021

    Hi there,

     

    Thanks for posting, it looks your issue is bit different then original post, are you getting " There's a problem with Adobe XD. Reinstall the application from its original install location or contact your administrator." this error message or is it only crashing without any error messgae. 

     

    And also let us know if you are getting white screen before crashing, 

     

    please let me know steps. 

     

    Thanks,

    Madhumat

     

     

    U
    UX_Joan
    Participating Frequently
    July 28, 2021

    Hi,

    Oh sorry for that, but I am quite nervous. My project has to be completed and the application is not working.

    Yes, I get a white screen and the applications is crashing. From time to time another dialog appears, however I can't ckick on it and forward any report.

     

    I have been uninstalling and installing the application since yesterday. There is no chance of opening it.

    M
    Community Manager
    Madhumati chitapurCommunity Manager
    Community Manager
    July 27, 2021

    Hi there,

     

    Thank you for reaching to us , We would request you to please check if your system meets the minimum requirements to install XD: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

     

    If yes, please try uninstalling from Creative Cloud, restart the machine, and install it again.

     

    Let us know if that helps.

     

    Thanks,

    Madhumati

    U
    UX_Joan
    Participating Frequently
    July 28, 2021

    Hi, no it hasn't. The problem still exists! 

    Thanks for any advices on this. 

     

    Best,

    Joanna 

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