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edsons82724826
Participant
June 26, 2018
Answered

Error to publish prototype

  • June 26, 2018
  • 1 reply
  • 689 views

Since Friday e trying publish more than one prototype in my Enterprise Account, but the error need that upgrade my account.

Follow the error message bellow

This topic has been closed for replies.
Correct answer Preran

To everyone that is facing this issue, please get in touch with Adobe Customer Care using the following link

Contact Customer Care

Feel free to update this thread if you need more assistance.

Thanks,

Preran

1 reply

Preran
Community Manager
PreranCommunity Manager
Community Manager
June 26, 2018

It looks like you have a starter plan installed on your computer. You can confirm that by seeing the version number of Adobe XD installed.

I would suggest contacting your administrator to verify the licensing for the app on your computer. Your administrator can reach out to Adobe Support directly for assistance in case more help is required.

Do let us know how it goes.

Thanks,

Preran

    E
    edsons82724826Author
    Participant
    June 29, 2018

    Preran​ My license is educational, installed on computer. I have 5 brothers with the same problem.

    I try create an old version from CCPLauncher, but the application haven't this option for Adobe Xd.

    Thanks,

    Edson Luiz

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    August 16, 2018

    To everyone that is facing this issue, please get in touch with Adobe Customer Care using the following link

    Contact Customer Care

    Feel free to update this thread if you need more assistance.

    Thanks,

    Preran

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