Error : We can’t verify your subscription status.

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Its pupup only with Adobe XD , I use Ai+Ae+Ps+Pr+An+Lr++++++ , This Error only com with XD Befor one day i try to unstall and reinstall it and it work , today its not

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Alaa AjamCorrect answer

Participant

I found the issue. I use three devices, but my account only works on two of them. When I started XD, it didn't give me a warning to sign out of one of my devices. I think this is only an issue with XD as it doesn't give you a message to sign out of one of your devices.

Rishabh_Tiwari

Legend

Hi @Alaa Ajam ,

We're so sorry to hear about the trouble. In addition to the suggestions shared by Myra, you can also check this similar discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

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Alaa AjamAuthorCorrect answer

Participant

I found the issue. I use three devices, but my account only works on two of them. When I started XD, it didn't give me a warning to sign out of one of my devices. I think this is only an issue with XD as it doesn't give you a message to sign out of one of your devices.

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Rishabh_Tiwari

Legend

Sorry about that. Glad to hear it's working for you now. Feel free to reach out if you have other questions or issues.

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Myra Ferguson

Community Expert

I found a Knowledge Base article for that error but for Acrobat instead of Adobe XD, but it might help:

https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

According to the article, it looks like the culprit is the Trend Micro antivirus. If you have that, then you'd need to add Adobe XD (instead of Acrobat) to the list of trusted applications.

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