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iamjoel
Participant
August 11, 2020
Answered

Error while installing Adobe XD - Error Code C505

  • August 11, 2020
  • 4 replies
  • 3128 views

I was installing Adobe XD on my new machine and this error popped up. I checked online and it says - https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#errorC505 to do some steps. The documentation should be have more content which will be helpful for users. Can someone please help me out on what to do. I just use Adobe XD in the entire CC library.

 

This topic has been closed for replies.
Correct answer lazulite

Start> Type "Services" > Open Services > Find "Secondary Logon" > General > Change Startup type to "Automatic" > Start the service > Click Ok. After this try installing Adobe XD. This worked for me.

4 replies

P
Peter25227529uepn
Participating Frequently
July 13, 2022

Check the windows version by pressing "Windows key + r" and type "winver". If your windows version is older like 1703 , then you will not be able to install XD. You have to update it to the latest version ie 1809. Download Windows 10, click the update now button and install and check the version.

 

Greetings,

Peter

L
lazuliteCorrect answer
Participant
July 12, 2022

Start> Type "Services" > Open Services > Find "Secondary Logon" > General > Change Startup type to "Automatic" > Start the service > Click Ok. After this try installing Adobe XD. This worked for me.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 12, 2022

    Hi @lazulite,

     

    Thank you for sharing the solution that worked for you. Could you please confirm if you've tried the steps suggested in this article so that we can let our team knows if your steps can be added to our existing article?

     

    Error 505 indicates that the installer does not have proper permissions to complete the installation process. If the steps in the article don't work, then we can check the account by creating a new user account and trying to install XD from the new account.

     

    Thanks,

    Harshika

    I
    iamjoelAuthor
    Participant
    August 11, 2020

    I fixed the issue by resetting my PC.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      August 12, 2020

      Glad to hear the issue has been resolved and thanks for sharing the step that worked for you. Please feel free to reach out to us in the future for any query related to XD.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      L
      lazulite
      Participant
      July 12, 2022

       

      How is this in any way resolvement of the issue? Resetting PC is not how you resolve this particular error. I also have this same issue but only while installing Adobe XD. All other apps can be installed and are working properly. So i ask @HARSHIKA_VERMA  to please suggest any other working solutions. Thank you

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 11, 2020

      Hi Joel,

       

      Sorry to hear about the trouble. Could you please check if you have administrator rights(read and write) to install the application, as this error generally occurs when the user profile doesn't have write permissions. If it still doesn't work, could you please confirm if the new pc is a work pc or a personal pc?

       

      Regards

      Rishabh

        I
        iamjoelAuthor
        Participant
        August 11, 2020

        Hi Rishabh, 

         

        Here is the error log for the CC desktop application

        Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:31.2.12.4
FATAL: Error occurred in install of package (Name: UWPAssets Version: 31.2.12.4). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------

         

        I tried running the installation with admin rights. This is my personal PC.

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