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Jodexsiniticus
Jodexsiniticus
Participant
July 12, 2017
Question

Error while launching the app

  • July 12, 2017
  • 2 replies
  • 236 views

Hello, I have Adobe Experience design on my Windows 10 computer and it worked well after installation. But right after a shutdown or a reboot and when I try to launch the app again, it gives me an error. This happened twice already. The first one I uninstalled and installed it and it worked after that, then after a reboot it doesn't work again. Please help me!

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2 replies

Preran
Community Manager
PreranCommunity Manager
Community Manager
July 17, 2017

Let us know if Elaine's solution helped. Feel free to ask for more assistance if you need it.

Thanks,

Preran

elainecc
Community Manager
elaineccCommunity Manager
Community Manager
July 12, 2017

Sounds like something weird might have happened with your install. I'd suggest removing everything related to XD using the CC Cleaner tool, then launching Creative Cloud again and then reinstalling.

Use the Creative Cloud Cleaner Tool to solve installation problems

-Elaine

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