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Mayank Uppal
Mayank Uppal
Participant
June 1, 2022
Answered

Error while updating components in XD

  • June 1, 2022
  • 2 replies
  • 809 views

Hi,

 

I'm getting an error while updating my components. Even though the components are present in the library, this issue has occurred on one of the collaborator's sides and not mine. Even after republishing the same issue continues. I have attached a screenshot for the same.

 

Thanks

<Title renamed by moderator>

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi @Mayank Uppal,

 

Sorry for the delay in response. Could you please try the below steps?

 

  • You are logged in to Adobe Creative Cloud
  • The library wasn't deleted
  • You still have permission to use the Library
  • The library source document does not have any un-Published changes
  • That component still exists in the Library

 

We will try our best to help.

 

Thanks,

Harshika

2 replies

Aleksandar Cucukovic
Aleksandar Cucukovic
Participant
June 5, 2022

Make sure that the collaborator is editing the main component and not the instance. If they don't know, tell them to right click on it, then edit main component. Perhaps that is causing the syncing issue. 

    Mayank Uppal
    Mayank UppalAuthor
    Participant
    June 8, 2022

    Yes, they are updating the main component only. The issue lies while updating, the components and instances are not visible even after updating the library.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 29, 2022

    Hi @Mayank Uppal,

     

    Sorry for the delay in response. Could you please try the below steps?

     

    • You are logged in to Adobe Creative Cloud
    • The library wasn't deleted
    • You still have permission to use the Library
    • The library source document does not have any un-Published changes
    • That component still exists in the Library

     

    We will try our best to help.

     

    Thanks,

    Harshika

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 1, 2022

    Hi @Mayank Uppal,

     

    Thank you for reaching out, and sorry to hear you're having trouble importing components. Could you please try signing out of XD and Creative Cloud desktop app, restart the machine, and then launch XD from CCDA?

     

    Let us know if that helps

     

    Thanks,

    Harshika

    Mayank Uppal
    Mayank UppalAuthor
    Participant
    June 2, 2022

    Hi @HARSHIKA_VERMA 

     

    Tried this but didn't work, the same issue persists everytime. Even tried removing the collaborator and then adding them back but the issue is still there. The components are also going back to a different state when my collborator updates it from there end. It's getting too difficult to work like this. 

     

    Please have a look asap.

     

    Thanks

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    June 2, 2022

    Thanks for trying the steps, @Mayank Uppal. Does that happen with a specific file? If yes, could you please share the file with me over a private message so that I can check at my end? Please also share the version of XD and the details of your operating system

     

    Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

     

    I will try my best to help.

     

    Thanks,

    Harshika

     

     

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