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A
abhishek8
Participant
August 8, 2020
Question

Error: XD will quit now. All your documents will be close?

  • August 8, 2020
  • 1 reply
  • 3706 views
error is
xd will quit now.All your documents will be close? 
 
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1 reply

A
Community Manager
Ansubedi03Community Manager
Community Manager
August 9, 2020

Hi Abhishek,

Thank you for reaching out to us. Such message is mainly observed when Sign out has been done from any Adobe Creative Cloud Product. I would like to know more about it ,

1. Did you signed out from any adobe product ? If yes, then it is expected behavior. You ned to sign in Xd or do sign in from Creative cloud for no interruptions.

2. Is it happening randomly while working long on Xd, all of sudden ?

3. Or after coming from sleep mode, you are getting this issue?

If step 2 and 3 or some other reason leads to it, then please provide more information. So we can look into the issue. 

 

Regards,

Anita Subedi

 

    A
    abhishek8Author
    Participant
    August 10, 2020
    its happening randomly while working long on Xd, all of sudden


    please check the attachment :-

    --

    *Abhishek Pathania*

    *Junior Network Administrator*
    A
    Community Manager
    Ansubedi03Community Manager
    Community Manager
    August 10, 2020

    Hi abhishek ,

    I don't see any attachments. 

    Coud you please share below logs to subedi@adobe.com  So we can have proper investigation on issue. 

    1. CCXProcess Logs

        Mac: ~/Library/Logs/CreativeCloud/CCX Welcome

        Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome

    2. AdobeXD.log

       Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

       Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log 

    3. CCX Process Install Log

       Mac: /Library/Logs/CreativeCloud/CCXProcessInstall.log

       Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome

    4. NGL Logs ( Collect all the NGL logs from the location ) 

      Mac: ~/Library/Logs/NGLClient_AdobeXDXXXXX.log 

      Win:  %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\ AC\ Temp\  NGLClient_AdobeXDXXXXX.log 

       

    5. CCX Welcome Cache Data

                    Mac: ~/Library/Logs/Caches/Adobe/CCX Welcome

                    Win:  %userprofile%\AppData\Roaming\Adobe\CCX Welcome 

     

    These all logs may be required to look into the issue, make zip file of it and forward to mentioned mail id . Please make sure before looking logs into specified location, your folder setting should be in view state instead of hide. 

    Regards,

    Anita Subedi

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