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karinar36725697
Participant
Nov 4, 2020 12:30 AM UTC
Question

Every time I try and save a file XD crashes

I just updated to the newest version of XD and I am trying to locally save XD files to my desktop. Every time I do XD just crashes. What's also annoying, every time I restart and try again the dialogue box asking me to send a crash report comes up, even though every time I click "Always send." 

 

I'm on a Mac using Catalina 10.15.7 (19H2) using XD v. 34.2.12.

 

I have haven't been able to get any work done because of this.

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    7 replies

    bombadillo2
    Known Participant
    Oct 12, 2021 5:35 PM UTC

    Are you trying to save to an external hard drive? Or are you using a VPN? (or both?)

    I'm having this issue right now but it's because I've been saving to a hard drive and it slows everything down. But it's actually still saving, it just takes forever. Sometimes 10-20 minutes. It's easy to just force quit, but if you let it keep going for a while it eventually completes saving and calms down. 

     

    That's just my experience though, not sure if it's the same problem as you. 

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 12, 2021 5:48 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD & OS.
    2. Is this happening with a specific file or multiple files?
    3. Is it only happening while saving locally or on cloud as well?
    4. Is it slow only while saving or throughout?

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 4, 2020 2:21 PM UTC

    Hi Karinar,

     

    Sorry to hear you are experiencing crash issues with XD. Would you mind generating the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with me here over a private message? Does that only happen when you try to save the file locally?

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    karinar36725697Author
    Participant
    Nov 4, 2020 7:12 PM UTC

    Ok I sent you a private message

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